Matt and Vicky Pierson, owners of Glowing Embers in Amery, help families stay warm and cozy with custom fireplace installations and service. But when it came to securing the right financing for their growing business, things didn’t spark quite as smoothly.

Prior to Pillar Bank: “Originally, I was put into an SBA loan, but it turned out to be the wrong type of mortgage,” Matt shared. “The interest rate was higher than it should’ve been, and I was locked in. I had to wait three years just to try and refinance.”

When the time finally came to seek a better solution, Matt turned to his financial for help. The answer? A frustrating no. “I think they were upset the original loan wasn’t through them,” he said. “Either way, they didn’t want to assist.”

But a ‘chance meeting’ changed everything. Enter Pillar Bank.

Matt connected with Tony Meyers while networking at a local Community Club chamber event. After a quick conversation, Matt decided to set up a meeting with Tony at Pillar Bank to explain the situation. “You were all too happy to help,” said Matt.

He dropped off some tax returns, and as Matt was on the way back to the bank with another year’s documents, the good news came in: his business loan was already approved. “That fast! I was blown away,” Matt said. “We’re moving everything over to Pillar Bank. Your staff is awesome—always cheerful and helpful.”

That helpfulness didn’t stop with the business loan. When he later ran into challenges using the mobile app, our team walked Matt through every step until the issue was resolved. “I’m so glad I made the switch. I’m happy I’m with Pillar Bank—and the fact that you’re right down the street makes it even better.”

If your business is looking for a local partner for a loan or advice, contact Pillar Bank.