From Traditionalists (1925-1945) to Gen Z (1997-2012), today’s workforce is more diverse in age and experience than ever before. “It is the first time in history we’ve had five generations in the workforce,” according to Dr. Katherine Jeffrey, generational expert and speaker at Pillar Bank’s training and culture enrichment day.
Have you ever thought about generations as different cultures? Think about going on a trip to (fill in the blank). In preparation, you might learn about the customs, currency, language, modes of transportation, attractions, weather conditions, places to stay, and more. This same exploration and curiosity in understanding the generations, shared by Dr. Jeffrey, goes a long way in better appreciating colleagues and even family members.
Below is a chart Dr. Jeffrey shared with us. (Download available at bottom of article.)
| Generations | About | Signature Moves |
| Traditionalists
The Builder Generation 1925-1945
|
Built the Institutions
Shaped by the Great Depression, World War II, and a culture of sacrifice and resilience. They helped establish corporations that have withstood the test of time. Their word is likely their bond. Many grew up without indoor plumbing, and entertainment meant listening to Dick Tracy on the radio. |
Steadfast Loyalty
Purpose-driven leadership Quiet strength
|
| Boomers
The Influential Generation 1946-1964
|
Climbed the Ladder
Influenced by post-war prosperity, the civil rights movement, and the rise of television. They entered the workforce in large numbers. They learned to navigate office politics, and they worked hard to advance their careers. They want to know that their sacrifices matter; gratitude goes a long way. |
Institutional Knowledge
Visionary energy Deep desire to be valued |
| Gen X
The Get It Done Generation 1965-1980
|
Mighty and Overlooked
They came of age during economic shifts, the rise of personal computing, and the end of the Cold War. They are the “middle child” of generations. They dislike micromanagement. They built strong systems, and they flex daily – between workplace demands, aging parents and Gen Z kids.
|
Resilient multitasking
Independent leadership Quietly holding it all together |
| Millennials
The Collaborative Generation 1981-1996
|
Want to Grow, Learn, and Matter
Millennials were defined by 9/11, the digital revolution, and the 2008 economic recession. They changed everything—or adapted to a world that changed too fast. They value efficiency, learning, and purpose. They’re passionate about what they do and want to be part of something bigger than themselves.
|
Purpose-fueled energy
Passionate team players Cravings growth–with meaning
|
| Gen Z
The Authentic Generation 1997-2012
|
Demand Transparency
Gen Z was shaped by social media, school shootings, climate anxiety, and growing up in a hyperconnected world. Raised in a digital world where truth can be distorted, Gen Z values authenticity above all else. They’re entrepreneurial, emoji-fluent, and unafraid to act. Customization is key.
|
Radical transparency
Digital-native Action over tradition |
One of the many things the Pillar Bank team enjoyed was breakout sessions with peers in each generation. In these groups, we answered key questions and then shared the answers with everyone.
- What are the best ways to communicate effectively with our generation?
- What makes our generation feel valued and appreciated at work?
- What is one thing we want other generations to know about us?
Some takeaways from the Pillar Bank team:
“Almost all the generations want the same goals; they just have different ways to get there.” – Aja Thompson, Teller in Spring Valley.
“It is important to understand that generations approach things differently, but that doesn’t mean that is a bad thing or that one is wrong versus another. Efficiency is improved when each generation understands the other.” – Tony Meyers, Commercial Lender in Amery and Balsam Lake
“That there really is science that goes into why different generations are the way that they are. It is very interesting and something to consider not only in the workplace, but in our personal lives as well.” – Mckenzie Bauer, Teller in Plum City and Spring Valley
“Learning how similar the generations are at their core. Each is different in many ways while being so similar in others.” – Cherish Larson, Teller in Plum City and Spring Valley
“We often expect generations older than ourselves to adapt to our way of thinking – but it should be a two-way street.” – Isaac Christenson, Commercial and Ag Lender in Clear Lake
“Approach each generation with curiosity and an open mind for understanding as they lived a different world than I did.” – Dawn Fredrickson, Banker in Baldwin
“Be willing to understand yourself and each generation. 80% of workplace tension stems from generational differences and 5% of workplaces actively address them.” – Lori Davis, Mortgage Lender in Chippewa Falls